9kis | Responsible Gaming —
Fun Without Losing Control

1 What Is Responsible Gaming?

Responsible gaming refers to a balanced, controlled and mindful approach to wagering. It does not mean you cannot have fun or play actively — rather, it means you play with the right intent, within limits you set yourself, and always prioritise your own wellbeing, your family and your finances above all else.

At 9kis, we do not treat this concept as a mere checkbox requirement. It is part of our platform's DNA. Every product design decision — from how promotions are displayed to the self-control tools provided — is made with the long-term well-being of our members in mind.

Wagering becomes a problem when it begins to take over other aspects of a person's life — money meant for daily needs is spent on gambling, time with family is replaced by long play sessions, or there is a desperate urge to chase ever-growing losses. 9kis is committed to detecting these early signs and responding before the situation becomes serious.

2 Warning Signs of Problem Gambling to Watch Out For

Many people do not realise their wagering habits have crossed healthy boundaries until the problem has grown significant. Recognising early warning signs is the most important first step. Here are some indicators you should take seriously:

• Gambling with money you cannot afford to lose — rent, bills, or emergency savings
• Constantly thinking about wagering even while doing other activities
• Needing to increase the wagering amount to achieve the same level of excitement
• Feeling restless, irritable or uneasy when trying to stop playing
• Lying to family members or friends about your betting activity and amounts wagered
• Borrowing money or selling belongings to fund gambling
• Chasing losses by continuing to play to "break even"
• Neglecting work, family or social responsibilities due to wagering

If you recognise yourself in any of the above, we strongly encourage you to use the 9kis self-exclusion tool or contact our support team immediately. You do not have to face this situation alone.

3 Minor Protection

9kis takes a firm and uncompromising stance on the protection of minors. Our platform is exclusively for individuals aged 18 and above only, without any exceptions.

During the registration process, all members are required to complete an identity verification (KYC) process involving submission of a valid identification document. This is not merely a formality — it is our primary line of defence to ensure no underage individual can access 9kis betting services.

We also encourage parents and guardians to use parental control software on devices shared with children. Additionally, keep your 9kis login credentials secure and never share your account information with anyone, including family members.

• Mandatory age verification upon registration
• KYC identity document verification before first withdrawal
• Continuous monitoring for suspicious account activity
• Immediate action including account closure if age fraud is suspected

4 How to Use Self-Control Tools at 9kis

All 9kis self-control tools are accessible directly through the "Account Settings" section on our web platform or mobile app. No need to contact customer support — you can activate limits and exclusions yourself at any time, 24 hours a day.

1. Login to your 9kis account via web or mobile app
2. Go to Account Settings → Responsible Gaming
3. Choose the type of limit you wish to set: deposit limit, loss limit, session time limit or self-exclusion
4. Enter the desired limit amount or exclusion period
5. Confirm the changes — limits take effect immediately; self-exclusion requires email verification
6. You will receive an email notification confirming that the limit has been successfully set

Please note that limits can be lowered at any time, but to increase a limit or cancel a self-exclusion, a set waiting period applies to ensure your decision is not made impulsively.

5 Play Smart — A Practical Guide

In addition to the technical tools we provide, there are some simple practices you can adopt on your own to ensure your gaming experience at 9kis stays enjoyable and in control:

• Set your budget before you play — Decide how much you are willing to spend before opening the app. Think of it like a cinema ticket or a dinner out — entertainment money you are prepared to use.
• Never chase your losses — Losing is part of the game. If you have reached your loss limit for the day, stop and try again tomorrow with a fresh mind.
• Take regular breaks — Every 30–45 minutes of play, give yourself a 10-minute break. Get up, drink some water, do a light stretch. This helps you stay in a clear state of mind.
• Avoid playing when you are not in a stable emotional state — Do not play when you are angry, sad, stressed, or under the influence of alcohol. Decisions made in an emotional state rarely end well.
• Balance is key — Make sure betting is just one of many recreational activities in your life. Keep up other interests, spend time with family, and look after your physical health.
• Check your balance regularly — Use 9kis monthly activity reports to review your spending patterns each month and make adjustments if needed.